1. Refunds & Returns

• If you are for any reason dissatisfied with an item purchased from our store or website, you may return it to the store or through the applicable online channel for a full credit, refund, replacement or exchange, provided:
• You have the original tax invoice/till slip as proof of purchase;
• Items are returned within 30 (thirty) days of purchase;
• The product has not expired;
• The product is not damaged (including all packaging);
• It is a returnable product (some items are by law, non-returnable for hygiene/health reasons).
• Defective products may be returned prior to the lapse of 6 (six) months from the date of purchase.
• We do not guarantee that you will be automatically credited/refunded. The decision to credit/refund is solely at the discretion of the manager of the store or the online manager and they have inspected the condition of the item returned.
• For online returns, we reserve the right to request photographs and written submissions detailing the reasons for the return before we process the return, and we may withhold reasonable transport costs if required.
• Dot-Pharm Pharmacy will not accept any returns of any product of which the packaging has been removed, damaged, opened or tampered with, any products of a personal nature due to hygiene and sanitary conditions, any products due to pharmacy law requirements or any medicines.
• Refunds are bank dependent and may take up 10-14 working days to reflect.
• We reserve the right to request proof of identification when returning products.

2. Cancellations

• If for any reason you would like to cancel an order, you may contact our Customer Services Centre on 087 702 7272. While any cancellation of orders will be accepted at our sole discretion and we provide no warranty that any cancellation of any order will be accepted, any cancellation which we do accept will only be granted in the event that we are notified of your intention to cancel prior to dispatch of the order in question.
• We reserve the right to debit your payment card for the delivery fees in respect of any cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any another rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of any breach of the Terms & Conditions.

Terms & Conditions to be found on our website, www.dotpharm.co.za

Dot-Pharm Pharmacy

Tel: 011 465 0354

Emergency: 074 622 3849

www.dotpharm.co.za