POPIA (Protection of Personal Information Act) Policy
Effective Date: 01/07/2023
Introduction: At DotPharm, we value the privacy and protection of your personal information. This POPIA Policy outlines how we collect, use, store, and protect personal information in accordance with the requirements of the Protection of Personal Information Act (POPIA) of South Africa. By using our website and services, you consent to the practices described in this policy.
- Collection of Personal Information: We may collect personal information from you when you create an account, place an order, or contact us for support. The information collected may include your name, email address, contact number, and shipping address. We ensure that the collection of personal information is lawful, reasonable, and necessary for the purposes for which it is collected.
- Use and Purpose of Personal Information: We will use the personal information provided by you to process your orders, provide customer support, and communicate important updates about our products and services. We may also use this information to improve our website and enhance your overall shopping experience. We will not use your personal information for any purposes unrelated to the services we provide, unless required or permitted by law.
- Data Protection and Security: We implement appropriate technical and organizational measures to safeguard the personal information we collect. This includes secure storage, limited access to personal information, encryption of sensitive data, regular system updates, and monitoring for potential vulnerabilities. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your personal information.
- Sharing of Personal Information: We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep your information confidential and comply with relevant data protection laws.
- Retention of Personal Information: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely dispose of it in accordance with our data retention policies.
- Your Rights: You have the right to access, correct, update, or delete the personal information we hold about you. If you wish to exercise any of these rights or have any questions or concerns about our POPIA policy, please contact us using the information provided below.
- Changes to the Policy: We reserve the right to modify or update this POPIA Policy at any time. Any changes will be posted on our website, and the revised policy will indicate the effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
Contact Information: If you have any questions, concerns, or requests regarding our POPIA policy or the handling of your personal information, please contact us at:
Email: customercare@dotpharm.co.za
Phone: 0114650354
Address: Shop NGL 16 and 17, 11 Ruby Cl, Fourways, Sandton, 2068